Terms of Service
These Terms of Service (“Terms”) govern access to and use of Lowgear’s website, desktop application, and related cloud services (the “Service”). By using the Service, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Service.
1. Who these Terms cover
“You” means the individual using the Service, and if you use Lowgear on behalf of an organization, you also represent that you have authority to bind that organization. In that case, “you” includes the organization.
2. The Service
Lowgear is a local-first ops workbench for teams. It may include a desktop workbench and chat, organization boards (“Gears”), realtime collaboration rooms, authentication, usage metering, AI-assisted features, and optional connections to third-party tools. Features may change as we develop the product. Some capabilities require a network connection and a Lowgear account.
3. Eligibility
You must be at least 16 years old, and old enough to form a binding contract where you live. The Service is intended for professional and organizational use. If you use Lowgear for an employer, you must follow that employer’s policies.
4. Accounts
- You must provide accurate account information and keep credentials confidential.
- You are responsible for activity under your account, including actions by anyone you allow to use your device while signed in.
- Sign-in may use email and/or third-party identity providers (for example Google) via our authentication stack.
- Organization admins may manage membership, roles, and access for workspace accounts.
Notify us promptly at hello@lowgear.ai if you suspect unauthorized access.
5. Your content and data
You (or your organization) retain ownership of content you create or bring into Lowgear (“Customer Content”), including local workspace data, messages you send, and materials you attach or reference.
You grant Lowgear a limited license to host, process, transmit, display, and back up Customer Content only as needed to operate the Service you use (for example sync, rooms, support, security, and AI features you invoke). We do not claim ownership of Customer Content.
Because Lowgear is local-first, you are responsible for backing up data that remains on your devices. We are not responsible for loss of local-only data caused by device failure, OS issues, or deletion on your machine.
6. Acceptable use
You agree not to:
- Use the Service unlawfully or to violate others’ rights
- Attempt to gain unauthorized access to accounts, systems, or data
- Probe, scan, or overload the Service, or interfere with other users
- Reverse engineer, decompile, or circumvent technical limits except where applicable law prohibits this restriction
- Upload malware, or use the Service to distribute spam or abusive content
- Misuse AI features to generate illegal content, or to submit data you are not allowed to process
- Resell, rent, or provide the Service to third parties except as we expressly allow
- Remove proprietary notices, or use Lowgear branding in a way that implies endorsement without permission
We may suspend or terminate access for violations, risk to the Service, or legal requirements.
7. AI-assisted features
AI features may generate incorrect, incomplete, or unsafe output. You must review outputs before relying on them for production systems, customer communication, security decisions, or other consequential actions. AI features may send prompts and context to subprocessors (see the Privacy Policy). You are responsible for ensuring your use complies with your organization’s policies and applicable law (including confidentiality and data-protection rules).
8. Third-party services and integrations
Lowgear may let you connect third-party tools (including MCP servers and other integrations). Those tools are not controlled by Lowgear. Your use of them is governed by the third party’s terms and privacy policy. We are not responsible for third-party availability, security, accuracy, or acts.
9. Our intellectual property
The Service, including software, design, documentation, and Lowgear trademarks, is owned by Lowgear or its licensors. Except for the limited right to use the Service under these Terms, no rights are granted. You may not copy, modify, distribute, or create derivative works of the Service except as allowed by law or a separate written agreement.
10. Beta and early access
Features labeled alpha, beta, preview, or early access are provided as-is for evaluation. They may be unstable, change, or be withdrawn. Feedback you provide may be used to improve Lowgear without obligation to you.
11. Fees
Some features may become paid. If we charge fees, we will present pricing and payment terms before you are obligated to pay. Usage metering (for example AI tokens) may apply to free or paid plans to prevent abuse and to support billing.
12. Disclaimer of warranties
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, LOWGEAR DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS, OR THAT CUSTOMER CONTENT WILL NEVER BE LOST.
13. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, LOWGEAR AND ITS SUPPLIERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION, ARISING FROM OR RELATED TO THE SERVICE OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO LOWGEAR FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE CLAIM OR (B) ONE HUNDRED U.S. DOLLARS (US $100).
Some jurisdictions do not allow certain limitations; in those places, the limits apply to the fullest extent allowed.
14. Indemnity
You will defend and indemnify Lowgear against claims, damages, and expenses (including reasonable attorneys’ fees) arising from your Customer Content, your use of the Service in violation of these Terms, or your violation of law or third-party rights.
15. Suspension and termination
You may stop using the Service at any time. We may suspend or terminate access if you violate these Terms, if required by law, or if continued access creates risk to the Service or others. Sections that by nature should survive (including ownership, disclaimers, limits of liability, and indemnity) will survive termination.
16. Changes to the Service or Terms
We may modify the Service and these Terms. For material changes to the Terms, we will update the effective date and provide notice when appropriate (for example by email or in-product notice). Continued use after changes become effective constitutes acceptance. If you do not agree, stop using the Service.
17. Governing law
These Terms are governed by the laws of the United States and the State of California, excluding conflict-of-law rules, unless a mandatory local law requires otherwise. Courts in California will have exclusive jurisdiction over disputes, except that either party may seek injunctive relief in any jurisdiction to protect intellectual property or confidential information.
If your organization has a separate written agreement with Lowgear that conflicts with these Terms, that agreement controls for the conflicting subject matter.
18. Miscellaneous
- These Terms are the entire agreement for the Service unless a separate written contract says otherwise.
- If a provision is unenforceable, the rest remains in effect.
- Failure to enforce a provision is not a waiver.
- You may not assign these Terms without our consent; we may assign them in connection with a reorganization or sale.
19. Contact
Questions about these Terms: hello@lowgear.ai
Privacy: privacy@lowgear.ai